Frequently Asked Question

Here are some answers to the questions we receive the most about our services.


Orders are usually shipped within 7-15 days. Shipping times vary by store and destination. To see the estimated shipping dates of your orders, please visit your Order History and choose “Where is my package?” for more information. You can track the delivery progress of your package at any time from this area.


If you want to check the status of the order delivery process, you can find the most up-to-date tracking information by visiting Order History .

Click on “Where is my package?” to see the estimated date of arrival of your order and the tracking history. Please keep in mind that depending on how the merchant sends your order, there may be no tracking / tracking information available.


We strive to keep shipping costs low. The shipping price associated with each item is shown before the transaction closes. The cost varies according to the size, weight and destination of your order. Since the items could be shipped from multiple merchants, shipping costs are applied separately for each item ordered.


Before confirming an order in our online portal, you can change the shipping address directly from your cart.

If you placed your order within the first 8 hours, you can go to your Order History and choose “Change Shipping Address”

It is not possible to change the address once your order has been sent. 

You can cancel your order before it has been processed by the brand / seller. You will recieve a full refund in this case.

Here is how to cancel your order:

•    Log in to your account and go to My Account

•    Select the appropriate order from ‘My Orders’

•    Click on ‘Cancel Order’ for the item(s) you want to cancel, individually

•    Select the reason and confirm the cancellation

Once you are done, we will send you an acknowledgement of the cancellation. Remember, you won’t be able to cancel an order after it has been processed by the brand / seller.

Make sure you cancel your order before it has been processed by the brand / seller. That is the only way we can refund the full amount you have spent.


1. Mode of Payment not Accepted

2. Shipping Address (Postal Code) not Recognized


When you add an item to your shopping cart, it will not be reserved for you. Therefore, it may happen that another customer has already bought the item before you completed your order at the checkout.

An item can also disappear from your shopping bag if you click the arrows in your browser instead of clicking the “continue shopping” link at the checkout.


Be sure to double check the Contact Email address you provide, before clicking on “Submit”. You may expect our Customer Service Team’s response, through email, within 24-48 hours.

Ensuring that your message/email is sent to our Customer Service team, not to our other departments.

You may contact our Customer Service team through our “Help Center” and selecting “Contact us”.

Here is how to return an item you ordered: Go to My Orders and select the item(s) you want to return.

•    Click on the Return button below the item.

•    Select your reason for returning the item and confirm your return request. 

Note that in some cases, we might not find the reason for returns acceptable because of seller policies; in such cases, we will call and advise you on next steps.

Yes, you can. Just select the product(s) you want to return and initiate the return right away. You should know that we cannot accept returns of incomplete product combos (for example: Buy one get one free combo, free gifts, etc.).

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